Case Study: Wales McLelland Construction

SiteMax Case Study: Wales McLelland Construction from SiteMax Systems on Vimeo.

Wales McLelland Construction, a Vancouver-based Contractor, has been hitting deadlines, meeting budgets and providing industry expertise in the construction industry for nearly 50 years — which translates into half a century of change, agility and growth.

With 2020 just around the corner, as a leader of the industry (compared to the countless new and agile businesses popping up every year), they’re still moving faster, smarter and more efficiently than most of their competitors.

How? Two key reasons: a very strong understanding of what their clients are looking for and a willingness to build and adapt their construction management processes for speed, precision, and organization with modern solutions like SiteMax.

First, who is Wales McLelland Construction?

Since 1971, these guys have grown their business to become a major player in the commercial construction industry— now operating in General Contracting, Design-Build, Construction Management, LEED™ building, tilt-up construction, and pre-design planning and consulting services. Wales McLelland partners with a diverse range of clients in a custom, end-to-end, delivery method within Commercial Construction.

With a track record of excellence spanning over 40 years, Wales McLelland has grown to become a powerhouse in the industry. They’ve focused on developing strong client relationships, treating clients like partners, they’ve grown as a specialist in Design-Build. Developing that specialization properly through a company-wide focus on ethics, professionalism and quality workmanship for the entire team at Wales McLelland. More importantly, it’s been about a commitment to the highest standard of quality and the continual drive to improve, develop and hit performance milestones.

Where does SiteMax come in?

Six years ago, Wales McLelland made the (smart) decision to improve their construction management processes with SiteMax — moving from the old methods of faxing, long phone calls and easily-lost documents to a single software solution. The shift from traditional to digital came at a time when a lot more construction businesses in North America were taking a leap into new software solutions — whether job site management, estimating software, or cloud applications.

At the time, the “why fix what isn’t broken” kind of mentality was still prevalent within the construction industry. But times have changed and adopting new technology has now become completely necessary for Contractors looking to keep their business growing and moving forward. In 2018, it’s reported that more than 32% of construction owners planned to spend more for technology that year; with 41% saying they’re looking to buy a new or upgraded version of current construction management software (CMS).

Why They Chose SiteMax and the Results Since Adopting.

Jobsite-to-Office Communication and Visibility

Initially, Wales McLelland was drawn to SiteMax for its real-time communication capabilities. They needed a solution to streamline communication from all of their job sites back to HQ in a clean, efficient package.

With one central office in Richmond and projects happening all over the Lower Mainland map, SiteMax offered a way to gain complete visibility of every project; making it convenient and easy to keep every jobsite in check.

Not only did this cut back on time and stress, it also allowed anyone from the office who might have to visit or meet at a jobsite to prepare with all the details they need beforehand, dramatically improving efficiency across the board.

Just step into Wales McLelland’s head office and you will get a feel for what we are talking about. As you walk through the entrance you are met with TVs throughout the office, all directly powered by SiteMax and providing real-time updates from projects all across BC. From site photos, tasks, schedules and activities, head office personnel are connected to each jobsite in a personal way. With SiteMax, this field to office connection supports Wales McLelland’s culture of transparency, open communication and pursuit of excellence. Even though Wales McLelland is a large company (able to take on large projects) they have the visibility to operate quickly, with accurate information, delivering real value and impact for their valued clients.  

Field & Safety Reporting

It started with SiteMax’s jobsite-to-office communication functionality, but automated, easy-to-access field reporting quickly became a key element to the growth of their business.

Just ask Kyle Scott, 17-year long employee and Site Superintendent at Wales McLelland:

“What I like most about SiteMax is the in-depth reporting and tracking — to go back and see project details months after a project is complete. A client will ask about a footing, a sidewalk, what’s under the sidewalk, and with a million things going on as a Superintendent, seeing photos and site reports of a given day helps a ton.”

With SiteMax, Wales McLelland got the most comprehensive field reporting software in the industry — automated daily activity reports, collected from all the day’s forms, and easy-to-access safety reports organized by the job. It’s an upside not only for their clients and office, but for workers out on the field too.

Tool Tracking and Equipment Management

With a number of jobsites operating at once, the digital tool tracking functionality of SiteMax gave Wales McLelland peace of mind — knowing exactly where all their assets were, what was being used, what condition they were in, if more equipment was needed, etc.

All this info in a single database at their fingertips, with QR codes on each item to ensure the accuracy of equipment data, led to an additional cut in lost time or stolen assets. Additionally, cut time translates into a reduced capital loss, and an increase in value to the end client.

Communication and Reporting (Ownership Communication)

Clients want oversight and updates on their projects. It’s as simple as that.

SiteMax gave Wales McLelland a tool to allow their clients to have full visibility on a project if they needed it — allowing them to see real-time updates, leave comments, use the messaging feature to reach out, see safety reports, etc. With SiteMax, whatever necessary insight a client needs, Wales McLelland can provide it instantly and without the back-and-forth phone calls or excessively long emails.

Less Paperwork, More Building

“Things get hectic and crazy in this business, with situations to tackle in real-time. With SiteMax we’re able to keep everything on track and organized — it’s almost eliminated the need for a filing cabinet, which is great. Don’t have to haul that everywhere.”

Kyle Scott, Site Superintendent Wales McLelland

When it comes right down to it, SiteMax helps Wales McLelland achieve what they’ve always aimed for — to perform at the highest standard and exceed client expectations. Less Paperwork, More Building means just that. It’s about focusing in on what matters most and cutting out anything that slows your business down. Adopting a simple and powerful construction software facilitates that growth.

With a track record of excellence spanning over 40 years, Wales McLelland is an example of why every business needs to stay on top of innovation, introducing new strategies and technology into their operations. If you’re a business stuck in the paperwork, this is your hint to pick up the pace and keep your time focused in on what matters most—building.

Want to sign up?

If you want to see the impact that SiteMax can have on your business, and join other leading construction firms, there’s no reason to wait. Click Here to start your 21 day free trial today and begin making the move toward simple, powerful software that provides an immediate return on investment.